Terms & Conditions

Name: Onward Itinerary — Flight Reservation Service
Brand: Onward Itinerary
Availability: InStock
Rating: 4.8 (2847 reviews)

Last updated: 04 June 2026

Important: Onward Itinerary provides flight itinerary and travel reservation documents for travel planning and visa application purposes. Our service generates professional booking confirmation documents based on real flight and hotel data.

1. Service Description

Onward Itinerary ("we", "our", "the Service") provides flight reservation/itinerary receipt documents containing a PNR (Passenger Name Record) code. These documents are generated based on real flight data from airline distribution systems and are intended to serve as:

Proof of intended travel plans for visa applications
Travel itinerary documentation for embassy/consulate submissions
Proof of onward travel for immigration purposes
Hotel booking support documentation

2. What You Are Purchasing

When you place an order with Onward Itinerary, you are purchasing:

A flight reservation/itinerary receipt document in digital format
A PNR reference code associated with real flight route data
A document formatted to meet standard visa application requirements

You are NOT purchasing: An actual airline ticket, a confirmed seat on any flight, any real booking with an airline, or any guarantee of travel. No payment is made to any airline on your behalf.

3. Intended Use & Legal Basis

Why this service exists: Most embassies and consulates require applicants to provide a flight itinerary but specifically advise against purchasing actual airline tickets before visa approval. If a visa is denied, the applicant would lose the full cost of the ticket. Onward Itinerary bridges this gap by providing affordable reservation documents that satisfy this requirement.

Our service is designed specifically for:

Visa applicants who need proof of a travel itinerary as part of their application
Travelers who need proof of onward/return travel for immigration checkpoints
Individuals who want to avoid purchasing expensive airline tickets before visa approval

This service is legal and operates similarly to travel agents who provide "hold" reservations and airlines that offer temporary booking holds. Many established companies worldwide provide identical services.

4. Document Validity

Each reservation document has a validity period selected by the customer at the time of booking (ranging from 48 hours to 6 months). After this period, the reservation reference expires. The document clearly states its nature as a reservation/itinerary receipt and includes a validity expiry date. The chosen validity period and associated pricing are displayed before checkout.

5. Flight Data Accuracy

Flight information (routes, airlines, flight numbers, schedules) is sourced from real airline distribution systems (GDS). However, flight schedules may change at any time by airlines. We do not guarantee that the specific flight shown will operate on the date indicated.

6. Booking Visibility & Verification

The PNR/booking reference shown on your document is drawn from the real GDS (Global Distribution System) booking we create on your behalf. However, visibility of this reference on the individual airline's own public "Manage Booking" portal is not guaranteed. Many airlines (particularly low-cost carriers and some major carriers) only expose bookings on their public websites once a full ticket has been issued and paid for. This does not affect the validity of the document itself — the booking exists in the airline's GDS system.

To provide reliable third-party verification regardless of airline policy, every document we issue includes a secure QR code that links to our verification portal at onwarditinerary.com/verify. Embassy officers, consulate staff, employers, or any other third party can scan this QR code to instantly confirm the booking is authentic and was issued by Onward Itinerary. This is the primary and recommended method of verification for our documents.

7. No Refund Policy

Due to the digital and instant nature of our service, all sales are final once the PNR document has been generated and delivered. If you experience a technical issue preventing document delivery, contact our support team.

8. User Responsibilities

By using our service, you acknowledge and agree that:

You understand this is a reservation document, NOT an actual airline ticket
You will NOT attempt to use this document to board an actual flight
You will NOT misrepresent this document as a confirmed airline ticket
You will use the document only for its intended purposes (visa applications, proof of itinerary)
You are responsible for purchasing actual airline tickets once your visa is approved
All personal information provided is accurate and belongs to the actual travelers
You understand that airline-website visibility of the booking reference is not guaranteed, and that our QR-code verification portal is the reliable method of third-party verification

9. Limitation of Liability

Onward Itinerary shall not be held liable for visa application outcomes, any embassy's decision regarding document acceptability, changes to airline operations, airline-side visibility of bookings, or any losses arising from use of our documents.

10. Privacy

We collect and process personal data as described in our Privacy Policy. We do not share personal information with airlines or third parties except for payment processing.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the exclusive jurisdiction of South African courts.

11. Contact

Questions about these Terms? Contact us at [email protected]